Refund policy
RETURN & REFUND POLICY
Return Window We accept returns within 7 days of delivery. To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached.
How to Initiate a Return To start a return, please contact us at hello@shopjadeandjane.com with your order number and reason for return. We will provide you with a return address and instructions based on the product you ordered.
Return Shipping Customers are responsible for return shipping costs. We recommend using a track-able shipping service, as we cannot guarantee receipt of your returned item without tracking information.
Defective or Damaged Items If you receive a defective or damaged item, please contact us within 7 days of delivery with photos of the issue. We will provide a prepaid return label for defective items and issue a full refund or replacement.
Refund Processing Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to your original payment method. Please note that refund timing may vary depending on the product supplier and your financial institution.
Non-Returnable Items The following items cannot be returned:
- Items without tags or in worn/washed condition
- Items returned after the 7-day return window
- Final sale or clearance items (if applicable)
- Beauty
- Bodysuits
- Face masks
- Intimates/Lingerie
- Jewelry
- Swimwear
Multiple Suppliers Products from different suppliers must be returned separately to their respective return addresses, which will be provided when you initiate your return.
Contact Us If you have any questions about returns, please contact us at hello@shopjadeandjane.com